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FAQ

FAQ

Frequently Asked Questions


1. What Makes WaterCrockShop.com different?

Since 1999 WaterCrockShop has sold tens of thousands of Water Crocks across the nation. We are a family owned and operated company and have a personal interest that each customer recieves the finest service. We personally answer the phones, package each order, and ship them across the Nation. Most importantly we insist that only the highest quality products are offered, and work hard to keep our prices low. Whether you are buying 1 crock or a Hotel Chain needing 100. You can be assured that your order will be expedited correctly.

2. Do your guarantee your products?

All or our products carry our exclusive 30 Day Satisfaction Guarantee, if for any reason you are unhappy with your product within 30 days from the order date, simply contact us for an exchange. Please see our Return Policy for further details.

3. Are your crocks dishwasher safe?

Yes you can wash our crocks in the dishwasher. It is recommended that you use a medium teperature or gentle cycle without the heated drying cycle.

4. When will my order ship?

All orders with the exception of replacement spigots and protection rings ship FedEx.
Stripes and Solid Color Crocks usually are shipped the next business day after you order. Designer selections typically are shipped within 3-5 business days.

Unfortunately at this time we only ship within the Contiguous U.S.


5. Can I use a Crock with beverages other than water?

Yes! Ceramic Water Crocks are ideal for dispensing virtually any beverage, (Not recommended for hot beverages). By using the optional lid your ceramic water dispenser instantly becomes a convenient way to serve ice tea, fruit drinks, lemonade, etc.. And because of our wide selection of designs,  you can choose a dispenser that matches the theme of a party or colors of a wedding celebration.  Many customers use our crocks for making vinegar and kombucha as well.

6. What are the dimensions of your water crocks?

Our Water Crocks are standard sized 11" Diameter x 11" Tall and hold approximately 2 1/2 gallons without a bottle on top, (add the gallonage of your bottle for total capacity.

7. Will your Crocks work with my existing bottles or stand?

Our Water Crocks are standard sized a should work great with an existing stand and any standard 3 or 5 gallon water bottle.

8. Does the Crock chill the water?

The Crocks are non-electric and cannot chill the water, however the ceramic has a natural ability to keep the water cool. Many agree that this is the ideal temperature for drinking water.

9. Are there different color crock lids available?

 Only Creme (off white) lids are available for imported crocks.  American Heritage sets come with a matching lid. 

 
10. Can I order a different color of spigot than is shown in the image?
 
Yes you can request a different color spigot, (Blue, Green, Black, and White)
Just add an order note at your checkout screen
 
11. Why does the shipping cost seem so expensive?
 
The FedEx Shipping Manager System is integrated into our website. It calculates the shipping by itself based on a per item basis.
If you purchased several items, it will think that it needs to go to individual boxes, but in most cases it does not, because we could probably put them in one or two boxes instead of 3. We can conduct a live quote to find out exactly how your shipping will cost -- just give us a call before deciding to forego a purchase.
 
12. How do I properly install my new spigot?
 
Proper spigot installation ensures that your not going to leak. Here is a diagram showing how to install your spigot:
spigot-installation.jpg
 
 We also have a video that shows how to properly install and tighten a spigot to ensure you corck won't leak! Check it out 
 

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